Let us know how it goes, so we can help others... And good luck!
There is a tab with numbering of 1-5 on the unit. Does anyone know what that is for?
Let us know how it goes, so we can help others... And good luck!
Last edited by wjcandee; 08-25-2012 at 02:20 PM.
The new flush unit just came in today and so far so good! It was a different one than the original but the set up was the same; however, there is now the issue of the rods from the flush buttons being too short and it barely reaching the actual flush unit
No receipt is required because I moved into this house with the toilets already installed by the contractor. I told Costco just that and I actually didn't have to pay for anything. Although I know a few other posters paid for shipping..
Last edited by mopilac; 08-31-2012 at 06:12 AM.
I appreciate you sharing your discovery!
I have two of the Water Ridge toilets and have never had any problems with them except for the seat. Is there anyway way to change them?? Also trying to figure out which button is which is a challenge. No manual in the boxes I got.
You may have replaced your toilet by now, but I have 3 of the same ones as in your picture, and they all leaked. That is, when flushing, the valve would get stuck and remain in the OPEN position unless you jiggled the buttons as you described.
Since I'm an engineer and like taking things apart and fixing them (after getting replacement flush cartridges from WaterRidge didn't help), I did just that, and I think I found an alternate solution that I haven't been able to find online yet.
It seems that during the manufacturing process of the flush button assembly, the axle on which the flush lever pivots contains a casting line (two in fact). Sometimes these casting lines can jam the lever in the 'flush' position causing the leak and preventing the tank from filling. The solution to this problem is to open up the assembly, remove the lever, and using some find sand paper or emery cloth, polish the axle until it is very smooth and perfectly round. This should fix the jamming of the lever and the leaking of the water.
I posted some more details (pictures and a video) HERE.
It might not be very clear because it was midnight when I wrote the solution, so if its not, let me know and I'll try and explain it a bit better. Hope this works for someone! Apart from the leaking valve these toilets are great
I purchased three of these about a year ago....in Oregon we get water credits for installing low flow toilets so I got three of them for three bathrooms. They use very little water.
They have all worked perfectly until recently, one of them has a sticking flush mechanism. I tried lubricating it but to no avail. Under the lid, there is a contact number, the model number, and so I called it. They are sending the replacement flush mechanism...no muss, no fuss.
The toilets sold for $75 at Costco, and each one carried a $50 rebate from the State. So they cost $15 each, and are great. The company satisfied my issue instantly. How could you do better than that?
I have quite a few of the WDI Ecoflush products installed around and they have all had issues with the flush lever section failing over a few year period. WDI has been very good and easygoing with sending replacements, but they do charge me for shipping before sending! And as long as your customer's don't mind changing out the lever mechanism themselves, then it is a quick fix.
But if I make a service call every time one goes bad, it obviously is incredibly annoying and unsatisfactory for the customer.
I stopped selling any brand that uses the EcoFlush.
I completely agree. They have great prices, but you are right. Kirkland is their money maker, so I wouldn't count on any longevity for anything other than that
Agoura Hills Plumber
Full Service Plumber and Plumbing Repair Services in Agoura Hills
I bought 2 of these toilets, installed them and unfortunately broke the tank lid of 1
Contacted Costco's # given and arranged to have another shipped out, NO problem, I had it in 4 days
I inquired about carrying spare repair kits and was told its not neccasary as they are available anytime, just a phone call away.
I am a Building manager and we have American standard and Kohler low flush toilets installed in the apartments, and every now & then, we have a back up, in fact my old toilet, 18 years old, where I live now used to back up too.
so if the WR backs up, its no different.
The toilet is higher than normal and the seat unless you stand on it, is quite comfortable and sturdy enough
I'm quite happy with Costcos product & service.
I was pleased enough with it that I bought a second one, part number C22133C. The box says it's the "Parisian" model. It's got a smooth base, partially concealed trapway, and 17" ADA compliant seat height. It has a styrofoam lined tank, not sure if that matters. I recently installed that, replacing a 1941 vintage Kohler 4518 unit which gobbled water and needed its flush valve and fill valve replaced anyway. This one also works very well, although I have noticed that it seems to be a bit more miserly with water on the flushes than the earlier model. It has updated fill and flush valves - which unfortunately don't match the illustrations in the owner's manual. They do not appear to be adjustable, so I guess I'll have to call WR to find out if there are adjustments or an updated owner's manual. The bowl fill is less than with the previously model, but I'm not sure if that makes much difference.
On the model with the exposed trapway, I can see that there may be a 90 degree bend in the trapway just before the floor drain. I suppose stuff could collect there but I figure that if stuff has made it through the rest of the trap it's not going to stop just before the floor drain. Next time I'm at Costco I'll take a look at their display model(s) to see if that bend is anything major. The rectangular look of the trapway just under the bowl is there for a purpose: the main water flush is delivered in that direction, horizontally from front to back, and this is what enables the toilet to use less water but still propel solids through the trap. Since the toilet has had no clogs, unlike the vintage model that preceded it, I'm guessing the final bend in the path is nothing to worry about.
In any case, I'd recommend these units. They are both rated at 1000g flush power, and are quite reasonably priced for what you get. The price I paid was about $140 each, and I got a rebate on one from the local water company of about $100, which is not too shabby ($40 net cost!). I prefer the one-piece construction as it is easier to keep clean and looks neater, although it's more expensive, and possibly more difficult to install than a two-piece. Costco is selling the one-piece equivalent for about $90.
With both toilets I've noticed that if one pushes and holds down the either flush button, the unit will deliver more water, up to the maximum in the tank. A quick push just delivers the metered amount.
I also have a WaterRidge kitchen faucet and it's worked very well. And when the rubber boot on the pushbutton spray head control cracked and started leaking a little, WR sent me a new spray head with no fuss. I assume the same level of service would apply to these toilets. I have a call into WR/Costco to get updated adjustment instructions for the newer C22133C toilet flush and fill valves... waiting for an email...