Costco Water Ridge Dual Flush Toilet Review & pictures

[j1paque]

There is a tab with numbering of 1-5 on the unit. Does anyone know what that is for?

[wjcandee]

I have the same problem. I also noticed the short flush works fine, the rubber seals it properly. But when using the long flush, it appears the seal is never made again and the drip starts. Did you call your local Costco store or a support number? Did you need a receipt? I need to do the same!

In reply 113 above, I told the poster to "call Costco Customer Service 866.789.2273 and talk to them about it", and I'd give the same advice to you. Regarding your question about a need for the receipt, I know that, with computers, they just ask if they have your permission to access your membership purchase info, you say "Yes". They have your complete purchase history available, so they just say, "Okay, the HP BlahBlah with the BlahBlah that you bought on February 24, 2009?". You say, "Yes", and that's it. I assume its the same for the toilets, assuming that you purchased it on your own membership.

Let us know how it goes, so we can help others... And good luck!

[mopilac]

The new flush unit just came in today and so far so good! It was a different one than the original but the set up was the same; however, there is now the issue of the rods from the flush buttons being too short and it barely reaching the actual flush unit
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j1paque,
No receipt is required because I moved into this house with the toilets already installed by the contractor. I told Costco just that and I actually didn't have to pay for anything. Although I know a few other posters paid for shipping..

[ralph1]

Bought a costco 1 piece about 4 years ago. Had the sticking flush problem,so recently bought a 1 piece dual flush toilet from RONA . It is rated at 700gm, so I expected it to preform better than the costco toilet. It did NOT. Half the time on the high flush it does not flush all the toilet paper down. I called RONA . They said it must be bad drainage line or plugged vent pipe,and not their toilet.Also because it had been installed it was not returnable. I explained that the toilet I just took out did not have this problem. Not returnable and not a problem with their toilet . So I thought I would call costco about the issues with their toilet (what I should have done before buying the RONA toilet) They told me the the costco toilet has a lifetime warranty and there is a new improved flush assembly. I also mentioned the seat problem. They said the seat was still the same, but would send one also. I just had to pay $7.95 for shipping. Received new parts in a few days. The seat is NOT the same as the old one. It looks much better. The flush assembly looks good also ( time will tell). At this point I am very happy with costco and very unhappy with RONA,as I am stuck with a RONA toilet .

6 months since new parts. So far working perfect. Use only the low flush for both #1 and #2 and has worked perfect EVERY time. There is a simple minor adjustment required on the push buttons to work properly with the new flush assembly. The new seat is much better and is satisfactory. Because this Costco toilet flushed everything down before and after the Rona auberhaus toilet, it is obvious the poor flushing with the Rona toilet is the Rona toilet and not my drainage or vent. Very satisfied with Costco. Not satisfied with Rona.

[wjcandee]

There is a simple minor adjustment required on the push buttons to work properly with the new flush assembly.

Can you describe that adjustment here so others who happen upon this site -- and our friend MOPILAC in the post above -- can benefit from the explanation? Thanks!

[ralph1]

Can you describe that adjustment here so others who happen upon this site -- and our friend MOPILAC in the post above -- can benefit from the explanation? Thanks!

Adjustment may be needed after replacing old style flush mechanism with new style as new style appears to be a bit shorter.If you have to push the flush buttons too far to get it to flush,remove tank lid and turn it upside down. There are 2 plastic threaded rods. One attached to the full flush button and one attached to the low flush button. The end of the threaded rod is screwed into the flush button. There is a lock nut on the threaded rod where it screws into the flush button. The nut does not look like a normal nut and I had trouble at first to tell it was a nut. Loosen this nut by turning it counter clockwise. You may need to carefully use pliers or needle nose pliers. Now unscrew the threaded rod a few turns. Put the cover on and try it.Remove cover and adjust as necessary to get it as like it. Do the same on the other one. Re-tighten the lock nuts. My toilet is a old one piece and I do not know if the newer ones or 2 piece are the same. Still using only the low flush without a single problem. P.S. Sorry I took so long to reply. You probably have all figured this out by now on your own, but just in case.

[wjcandee]

I appreciate you sharing your discovery!

[Jarrodsmom]

I have two of the Water Ridge toilets and have never had any problems with them except for the seat. Is there anyway way to change them?? Also trying to figure out which button is which is a challenge. No manual in the boxes I got.

[db4elle]

Hi Terry, found you online and I was one of those Costco shoppers who bought a Waterridge dual flush. It is sufficient but I have to time the flush just right as poop is going down. Kind of challenging. One of our toilets the tank does not refill after flushing. We have to take off lid and giggle the part that gets pushed down by lever to engage flush. Any ideas how to fix that?

I would rather not take this out and return to Costco.

Thx for your help. If I cannot fix this I will have to purchse a Toto as you recommend on your website.

Christopher
Whidbey Island, Wa


Costco WaterRidge

Hey Christopher,

You may have replaced your toilet by now, but I have 3 of the same ones as in your picture, and they all leaked. That is, when flushing, the valve would get stuck and remain in the OPEN position unless you jiggled the buttons as you described.

Since I'm an engineer and like taking things apart and fixing them (after getting replacement flush cartridges from WaterRidge didn't help), I did just that, and I think I found an alternate solution that I haven't been able to find online yet.

It seems that during the manufacturing process of the flush button assembly, the axle on which the flush lever pivots contains a casting line (two in fact). Sometimes these casting lines can jam the lever in the 'flush' position causing the leak and preventing the tank from filling. The solution to this problem is to open up the assembly, remove the lever, and using some find sand paper or emery cloth, polish the axle until it is very smooth and perfectly round. This should fix the jamming of the lever and the leaking of the water.

I posted some more details (pictures and a video) HERE.

It might not be very clear because it was midnight when I wrote the solution, so if its not, let me know and I'll try and explain it a bit better. Hope this works for someone! Apart from the leaking valve these toilets are great

[Grace99]

I purchased three of these about a year ago....in Oregon we get water credits for installing low flow toilets so I got three of them for three bathrooms. They use very little water.

They have all worked perfectly until recently, one of them has a sticking flush mechanism. I tried lubricating it but to no avail. Under the lid, there is a contact number, the model number, and so I called it. They are sending the replacement flush mechanism...no muss, no fuss.

The toilets sold for $75 at Costco, and each one carried a $50 rebate from the State. So they cost $15 each, and are great. The company satisfied my issue instantly. How could you do better than that?

[breplum]

I have quite a few of the WDI Ecoflush products installed around and they have all had issues with the flush lever section failing over a few year period. WDI has been very good and easygoing with sending replacements, but they do charge me for shipping before sending! And as long as your customer's don't mind changing out the lever mechanism themselves, then it is a quick fix.
But if I make a service call every time one goes bad, it obviously is incredibly annoying and unsatisfactory for the customer.

I stopped selling any brand that uses the EcoFlush.

[AgouraHillsPlumber]

I completely agree. They have great prices, but you are right. Kirkland is their money maker, so I wouldn't count on any longevity for anything other than that

[wjcandee]

They have all worked perfectly until recently, one of them has a sticking flush mechanism. I tried lubricating it but to no avail. Under the lid, there is a contact number, the model number, and so I called it. They are sending the replacement flush mechanism...no muss, no fuss. ... The company satisfied my issue instantly. How could you do better than that?

Better would be to have a flush mechanism, like the one in the Toto Aquia, that doesn't fail, particularly one that doesn't fail within a year after installation. For a person that isn't a do-it-yourselfer, paying a plumber to come fix the thing -- and maybe make two trips because he won't have that part and will have to order it -- will instantly eat up the difference in cost after the first trip.

[wijnand van der net]

I bought 2 of these toilets, installed them and unfortunately broke the tank lid of 1

Contacted Costco's # given and arranged to have another shipped out, NO problem, I had it in 4 days

I inquired about carrying spare repair kits and was told its not neccasary as they are available anytime, just a phone call away.

I am a Building manager and we have American standard and Kohler low flush toilets installed in the apartments, and every now & then, we have a back up, in fact my old toilet, 18 years old, where I live now used to back up too.
so if the WR backs up, its no different.

The toilet is higher than normal and the seat unless you stand on it, is quite comfortable and sturdy enough

I'm quite happy with Costcos product & service.
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VAN

Costco is introducing a new Dual Flush Toilet that is rated as 1.6gpf and 1.1gpf respectively and it has a “Fluidmaster” 2” valve system. The name of the unit is “Waterridge” Item No. 386082 and it is made in China, seemingly for Costco. Waterridge appears to be the manufacturer. September 14 2007



I cannot find any information on the Web (including TerryLove) regarding this toilet or its manufacturer. Is this a quality toilet? Would I be flushing my money down the toilet if I purchased, actually two. My local water authority has no information about this product. I would appreciate any information or opinion you might have.
Thanks.