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Thread: Costco Water Ridge Dual Flush Toilet Review & pictures

  1. #76
    DIY Member Wally3433's Avatar
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    I saw the Waterridge Dual Flush toilets at my local Costco for $85, including the gradual seat drop. No, Costco does not sell parts, but they also don't ask questions when you return products. So, would you rather go to a plumbing supply house four years from now and buy $20 - $100 in parts to fix your toilet, or return the whole thing and get a new one? This is the trade off you have in purchasing items from Costco.

  2. #77
    DIY Junior Member Berlin's Avatar
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    Default Toilet Dual flush Costco

    Can I use some other parts for this toilet as mine is sticking in open position and water runs all the time. I must fiddle with it to stop it from runing all the time. Can you recomend a better valve system or should I replace the whole toilet. Thanks.

  3. #78
    Moderator & Master Plumber hj's Avatar
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    It would help if we had a picture of it, since we have NO idea which brand or model toilet Costco sold you.

  4. #79
    DIY Junior Member Berlin's Avatar
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    hj the toilet is Waterridge Thanks for the info.

  5. #80
    DIY Junior Member Berlin's Avatar
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    Thanks for the info, what kind of toilet dual flush would you recoment.

  6. #81
    DIY Member Wally3433's Avatar
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    berlin

    just return the toilet to costco - you'll have a full refund in about 60 seconds. use the money to buy a new one there or someplace else.

    You can also call Waterridge and they should send you free parts and/or authorize a refund over the phone. I have done this with laminate flooring - as it would be cumbersome to bring in a bunch of torn up flooring into costco for a refund.

  7. #82
    DIY Junior Member RogerPDX's Avatar
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    Default Costso' WaterRidge Dual Flush Manufacturer

    The manufacturer of the latest WaterRidge dual flush toilet at Costco is Globe Union.
    They make in in China, and it looks like they use the bowl manufacturer "Milim".

    The MAP report is #18-005, Item # C21083c.
    It says that it is rated for 1000g.

    Can this actually be true, for a .9 /1.6 dual flush toilet?

    It's sells for $80, here in Portland Oregon.

    Looks good, and the dual action valve in the tank looks good too. It is also a 3"er, with a 2" glazed trapway. Comes with everything that you need to install it too.

    Costco works on 10% to 12% m/u, so this would be about $120 to $150 at a store like Home Depot.

    Has ANYBODY tried this toilet? I am not interested in taking a toilet back to the store! Who needs the headache? I just want it to work well, without problems...

    My money is on the Drake II, but who's to say?
    Last edited by RogerPDX; 03-11-2011 at 07:13 PM.

  8. #83
    DIY Junior Member Serene's Avatar
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    @RodgerPDX
    I have one of these and, overall, I give it a C+ grade. It's better than the 17 y/o contractor grade Mansfield that it replaced. There are trade-offs for it being so cheap: the documentation is full of errors; I had to use my “bubble gum & bailing wire” experience during the installation; the wax ring is too cheap – spend $2 on a real one; the seat feels real cheap. Its flushing performance is almost as good as my Drake 1 toilet. I got it in January, so I can't speak to its reliability. A big minus is that even though it has the WaterSense label, it is NOT listed on the EPA website, so does not qualify for the rebate from my water district. I have it installed in a light use location (~2-5 flushes/day) and I made the right decision (for that location). I would never consider the WR for my main toilet (~25-35 flushes/day).

  9. #84
    DIY Junior Member RogerPDX's Avatar
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    Default Costco Water Ridge Dual Flush Toilet

    Thanks for your insight. I figured as much, although it is always nice to hear from someone who actually has experience with the item.

    I have been researching the best toilet for us lately, and I'm pretty sure it is the Drake II. I am so tired of brown spots/streaks left behind, and the Double Cyclone seems to be the best cleaning action that Toto has. Would you agree?

    Elongated bowl and ADA height are important to me too. I really like the Aquia III, (dual flush) but from what I've read, including some comments that a Toto factory Tech has given me, the Aquia doesn't clean as well as the Drake II.

    I really only want to do this one time, so I'm trying hard to find the best toilet for us. Here, in our home, the main drain to the street is a new PVC drain all the way... Nice and smooth. I am confident that the solids will move to the street fine.

    On the other hand, I also need a new toilet for our beach cabin, which has a 1964 cast iron main drain pipe, some 30' long, that is not smooth inside like the new PVC. I am a bit concerned that the solids and paper might get hung up on the travel to the septic tank, with only 1.28gals. Right now we use 5 gals per flush at the cabin, which works, but is a lot of water for our limited production well.

    If anybody has comments regarding the main drain situation, vs 1.28 or 1.6 gals, I would love to hear them!
    Last edited by RogerPDX; 03-12-2011 at 04:58 PM.

  10. #85
    Forum Admin, Expert Plumber Terry's Avatar
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    Because the Drake uses a 3" flush valve, the drain line carry is fine.
    You're not going that far with it either.
    Many of the five gallon bowls only use about 2 plus gallons for the actural flush, and then a lot of water goes down after the fact as the tank and bowl refill, but very little amount of water at that time, and very slowly.

  11. #86
    DIY Senior Member SteveW's Avatar
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    Quote Originally Posted by RogerPDX View Post
    Thanks for your insight. I figured as much, although it is always nice to hear from someone who actually has experience with the item.

    I have been researching the best toilet for us lately, and I'm pretty sure it is the Drake II. I am so tired of brown spots/streaks left behind, and the Double Cyclone seems to be the best cleaning action that Toto has. Would you agree?

    Elongated bowl and ADA height are important to me too.

    If anybody has comments regarding the main drain situation, vs 1.28 or 1.6 gals, I would love to hear them!
    --Double cyclone on Totos is great - really washes the bowl well.

    --By all means get the "comfort height"

    --I have 1.28 and 1.6 Totos and can't tell the difference. I would have no qualms using any Toto 1.28.

  12. #87
    DIY Junior Member ralph1's Avatar
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    I purchased the 1 piece dual flush from Costco about 3 years ago. The first problem was the seat. It slides sideways easily. Solved this by grinding some off of the 2 front bumps on the underside of the seat so they fit into the bowl. The next problem is the sticking open flush. I contacted Water ridge. None of their suggestions worked. They sent me a new flush assembly. It seamed to work at first but then also failed. I have never had a fill valve problem. In three years I have NEVER had a problem with plugging. If I cannot solve the sticking flush problem I will replace this toilet. Any suggestions on replacement part or how to fix this flush assembly

  13. #88
    DIY Junior Member tunnelboy's Avatar
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    I've installed this toilet in our single bathroom house about 3 years ago, and it gets "loads" of use. It is an excellent toilet and I would highly recommend it to anyone. Never once had a clog or any problem for that matter. I've installed 3 others for friends. Two in one house about that same time, and they haven't had any problems either. So I would say this is an exceptional buy. Yes the seat should be discarded straight out of the box. It stinks. That and the bolt caps they use are really weird looking. Replace them with the standard white click-downs. A+ as far as our experience goes.

  14. #89
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    Hi Terry, found you online and I was one of those Costco shoppers who bought a Waterridge dual flush. It is sufficient but I have to time the flush just right as poop is going down. Kind of challenging. One of our toilets the tank does not refill after flushing. We have to take off lid and giggle the part that gets pushed down by lever to engage flush. Any ideas how to fix that?

    I would rather not take this out and return to Costco.

    Thx for your help. If I cannot fix this I will have to purchse a Toto as you recommend on your website.

    Christopher
    Whidbey Island, Wa


    Costco WaterRidge
    Last edited by Reader Review; 06-19-2011 at 09:32 AM.

  15. #90
    DIY Junior Member luauguy's Avatar
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    Default WaterRidge toilets terrible!

    Have 2 of these pieces of cr*p installed (sorry about pun). Never again would I buy something like these. The flappers stopped working properly after a year. Replacing one flapper only stopped the problem of "phantom flushing" but did not stop the "running on" problem. Both toilets have the running on problem after a year or two. One is the dual flush model, the other is a single flush model.

    Also the seats have never fitted properly and constantly slide all over the place, giving worrisome thoughts to males in the house.

    The sad thing is, it is hard to return them after you spent all the time & effort in installing them and using them for a while.

    Spend some money on more than an $80 toilet and then spend your time doing something useful, like having fun or making money, instead of repairing new toilets. Visit a real plumbing store please.

    The most depressing thing about this is that the lovely also bought 4 of these cheap things for a country home we're building.....

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