Costco Waterridge Toilets OK
I bought 2 of these toilets, installed them and unfortunately broke the tank lid of 1
Contacted Costco's # given and arranged to have another shipped out, NO problem, I had it in 4 days
I inquired about carrying spare repair kits and was told its not neccasary as they are available anytime, just a phone call away.
I am a Building manager and we have American standard and Kohler low flush toilets installed in the apartments, and every now & then, we have a back up, in fact my old toilet, 18 years old, where I live now used to back up too.
so if the WR backs up, its no different.
The toilet is higher than normal and the seat unless you stand on it, is quite comfortable and sturdy enough
I'm quite happy with Costcos product & service.
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VAN
I have two WaterRidge toilets from Costco. Both are one-piece. One was purchased quite some time ago (I'm thinking five years) but it sat in my garage in the box until last December when I finally decided to install it. It is similar to the one pictured in the previous message, with the fluted base, fully exposed trapway and a standard 15" bowl height. It seems to have the Fluidmaster fill valve, as well. It has worked extremely well for the past six months - better than the circa 1965 vintage American Standard it replaced. No problem flushing liquids, paper, and solids. Unlike the A/S, it has never clogged. The seat height is good because I put an electronic bidet seat on it that raises it up to about 17" anyway. A 17" bowl height would have been too tall for that. The tank is not lined, but this is generally not a problem with our arid summers here. The model number is C22055C.
I was pleased enough with it that I bought a second one, part number C22133C. The box says it's the "Parisian" model. It's got a smooth base, partially concealed trapway, and 17" ADA compliant seat height. It has a styrofoam lined tank, not sure if that matters. I recently installed that, replacing a 1941 vintage Kohler 4518 unit which gobbled water and needed its flush valve and fill valve replaced anyway. This one also works very well, although I have noticed that it seems to be a bit more miserly with water on the flushes than the earlier model. It has updated fill and flush valves - which unfortunately don't match the illustrations in the owner's manual. They do not appear to be adjustable, so I guess I'll have to call WR to find out if there are adjustments or an updated owner's manual. The bowl fill is less than with the previously model, but I'm not sure if that makes much difference.
On the model with the exposed trapway, I can see that there may be a 90 degree bend in the trapway just before the floor drain. I suppose stuff could collect there but I figure that if stuff has made it through the rest of the trap it's not going to stop just before the floor drain. Next time I'm at Costco I'll take a look at their display model(s) to see if that bend is anything major. The rectangular look of the trapway just under the bowl is there for a purpose: the main water flush is delivered in that direction, horizontally from front to back, and this is what enables the toilet to use less water but still propel solids through the trap. Since the toilet has had no clogs, unlike the vintage model that preceded it, I'm guessing the final bend in the path is nothing to worry about.
In any case, I'd recommend these units. They are both rated at 1000g flush power, and are quite reasonably priced for what you get. The price I paid was about $140 each, and I got a rebate on one from the local water company of about $100, which is not too shabby ($40 net cost!). I prefer the one-piece construction as it is easier to keep clean and looks neater, although it's more expensive, and possibly more difficult to install than a two-piece. Costco is selling the one-piece equivalent for about $90.
With both toilets I've noticed that if one pushes and holds down the either flush button, the unit will deliver more water, up to the maximum in the tank. A quick push just delivers the metered amount.
I also have a WaterRidge kitchen faucet and it's worked very well. And when the rubber boot on the pushbutton spray head control cracked and started leaking a little, WR sent me a new spray head with no fuss. I assume the same level of service would apply to these toilets. I have a call into WR/Costco to get updated adjustment instructions for the newer C22133C toilet flush and fill valves... waiting for an email...