I had a customer accuse me of installing a defective insinkerator disposal in a home she took care of in regards to 2 older men.
The place was filthy, the piping was old copper. The old disposal hadn't worked in years and she opted for replacement.
Apparently in her new home she has all new piping and felt that whenever a disposal is installed, throw full leaves of lettuce in it!!
We played phone tag even though I was calling her back (she called from her work, didn't bother to check her voicemail that I called back) and when we finally did talk, she was heated.
I came back at her with solid proof that I had been returning her calls every time....and that you are the reason why we haven't been in contact sooner.
She told me that the new disposal isn't working, told me that it won't take full pieces of lettuce as it's clogging the drain. <<< Still turning and spinning....just not going down.
I told her that there is nothing wrong with that disposal. She had a batch-feed disposal at her home comparing to a $64 Badger 1 so we was comparing apples to grapes.
She told me that I should be willing to guarantee the product to work.
Oh really?
I told her straight up, "I'll call Insinkerator, I will have them come out to your house and have them look/inspect/test your new disposal I installed for you."
"IF they determine that the disposal was incorrectly installed *unlikely* or the device is faulty,
I pay the fee." "IF they determine that the above is untrue and the unit is working fine, YOU are paying the $135 service call they are going to charge you for the visit."
I explained to her that if you are throwing full leafs of lettuce down your drain, WTF is wrong with your garbage can???? That broke too?
I told her straight up, did you ever think that the drains leading to that garbage disposal might be partially clogged, causing this entire situation to happen?
The end of this call ended up with her NOT calling Insinkerator to come out and look at the issue.
The bottom line is this woman crucified me on pricing and was cutting corners the entire time I was there....trying to get rock bottom out of me.
People know me in my community.......I would of gladly came out, cleaned that drain free of charge for her knowing that was the problem. The fact that she was such a **** about the entire situation beating me down from the go had her in the situation she deserved. GOOD LUCK!!!