It helps to know the brand and model.
If it is a pressure balanced valve (required on all newer construction), then the spool may be stuck. Can't say if it can be cleaned up and would then work or if it needs to be replaced. There may be other things going on here.
Explain more about when and where you hear water running.





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ok I got the faucet off ok and behind the part you turn there are two little knobs you can turn with a flathead screwdriver. Should I mess with those? Maybe they are closed? There seemed to be a lot of drywall over one of these. I'm assuming they are hot and cold valves or something. What do I do??!!?!

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