There is a motto these big companies thrive on, "Get in, get out, hit them as hard as you can because you are never coming back."
Just like the situation above, they know they are not coming back, no way. Not even if they gave half the money back; the line of trust is broken.
Here's where some of the core problems lie in these situations:
When I do work for a customer that was taken advantage of in their opinion without knowing all of the facts, I ask a few simple questions,
Did you report them to the Better Business Bureau?
Did you contact legal representation to look over your contract/receipt?
Did you research and get 3 different estimates of work to be done to gauge what to expect?
Are you aware of the cause and effect of *impulse* buying?
98% of those who complain about being taken to the cleaners almost always never do the above to protect themselves.
It's kinda like shooting a gun into a crowd and ask questions later if anyone got hurt..............DUH!
I work for older women that count the minutes they are getting charged.....rubbing two pennies together to make a nickel.
There is a company in my area that is making a absolute fortune waterproofing basements. Numbers that double what this old lady above was charged and 5 mexicans and 40 hours later, job done. Then I come over to pull a set of dentures out of a toilet and they think $50 is excessive to pull retreive and reset? Pffffffft! I blame that on the waterproofing company.
Once again, customer got slammed and I know these contractors didn't hold a gun to their head to get the check in hand. All it is was the contractor exploited the vulnerability to take advantage of an open checkbook and make it look horrible...............bingo.
Customers whether they consider the estimating process exhaustive or not........you have to protect yourself from the evildoers in professions. Anything from your dentist to your gardener....they exist in all professions.....some you just hear more of than others.