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Thread: Anyone ever use Bathfitter?

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  1. #1
    DIY Junior Member Mike B's Avatar
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    Default Anyone ever use Bathfitter?

    I'm interested if anyone has ever had Bathfitter do their tub/shower where they put a new tub/shower over the old one. If so, what are your thoughts about the job they did? Thanks

  2. #2
    Moderator & Master Plumber hj's Avatar
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    Default liner

    I had a motel for a customer once who had them installed over all their tubs. After a year or so, a lot of them felt like you were walking or sitting on a water bed because water got between the two tubs and could not get out.

  3. #3

    Default Get a good installer.

    I have a bath liner business (not Bathfitter). We use 3 different seals to prevent water from ever getting in-between the old tub and new liner. There are many installers out there that skimp on those seals so they can save a few bucks. I use BCI tub liners and products in my business. They have the thickest materials and come with a lifetime warranty.

  4. #4
    DIY Member coz's Avatar
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    Default

    Go for it, if you dont mind your house looking like motel 6. A friend of mine had bathfitters come to his house.they wanted like 3000 for the job. I put in a new 3 piece for 1200

  5. #5

    Default

    A girlfriend had it done, really looks awful.

  6. #6
    Master Plumber Dunbar Plumbing's Avatar
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    Default

    They are notorious for burying and retrofitting the drains and faucets that are still existing in the walls and then just replacing the trim.

    This can lay blame partially back to the homeowner for not doing their homework and figuring that sort of thing out before making the commitment.

    Last 2 times I've been behind them:


    Clogged drain <> company swore nothing went down the drain during their work, even though I was pulling back pieces of tile and mortar

    Clogged drain <> old house with linkage type drain that there is no way you'll get a cable down the overflow. If that situation was addressed beforehand, would of been an easy task

    I actually like their nearly seamless product...you cannot buy it off the shelf and fiberglass fades and becomes brittle over time. Acrylic is good but I'm going off of what I see and work with over the years.

    I just did a faucet replacement in front of a company similar to the above and they did a great job on the product.....until the glass door installer cracked the product when he drilled to set the track. Acrylic finish and looked easy to clean with very insignificant seams.
    Read what the end of this sentence means.

  7. #7
    DIY Member Dan Pick's Avatar
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    Default

    Quote Originally Posted by hj
    I had a motel for a customer once who had them installed over all their tubs. After a year or so, a lot of them felt like you were walking or sitting on a water bed because water got between the two tubs and could not get out.
    If water ever gets between the original tub and liner it is 100% percent installation error. If these were Bath Fitter units they have a lifetime warranty and the Bath Fitter franchise should be contacted for immediate replacement.

  8. #8

    Default

    NOTICE TO ALL CURRENT AND FUTURE BATH FITTER CUSTOMERS

    We recently became aware of this website and wish to assure all writers that Bath Fitter is deeply committed to providing excellent customer service through each of its more than 200 locations. We enjoy a better than 99% customer satisfaction rate and are working hard for that last fraction of a percent.

    If you think youíve been treated unfairly by a Bath Fitter franchisee, please contact us directly so we can do whatever we can to help you resolve your issue.

    Bath Fitter
    1-800-892-2847
    infobath@bathfitter.com

  9. #9

    Talking

    I had Bathfitters come in and do my tub. My house was built in 1940 and I'm very picky about the work that's done and the results. Nothing in my house has ever gone as planned and you should always count on double the time and trouble with any repair and remodel. I don't think that the house likes to be worked on! LOL Bathfitters did a great job despite the grimlins that live and prosper here, and I still am loving it. Have had the tub in for three years now.

  10. #10
    DIY Member plumbtired's Avatar
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    Thumbs up Bathfitters did well but they are VERY expensive!

    We had Bathfitters do our main bathroom. It turned out beautifully. Since we don't use this room much, we ASSUME the job was well-done and will hold up. We noted that a "ton" of caulk was used to seal the tub and surround, giving us confidence that there will be no leaking behind the acrylic tub and wall surround. It's a vast improvement over the former yukky pinkish ceramic tile with bad grout and a chipped tub. The acrylic surround looks terrific.

    Bathfitters had a certified plumber come in before they started, and he replaced the incoming piping, wall board (that he ripped out to get to the old plumbing), and the old faucet and shower fittings.

    We did not shop around and should have, perhaps finding a much cheaper "fix" for our cruddy tub area. But, even though we paid "through the nose" for Bathfitter's to improve our tub area, we are quite pleased with the workmanship. However, we were made aware, after our job was completed, that the same Bathfitters franchise had made a better deal for a neighbor, cutting some $1500 off his tub cover and wall surround job. This left a bad taste in our mouths as we felt we had not been fairly treated. After all, our money is as good as anyone's else's...

    We have had only one complaint about the Bathfitter installation and product: the clear glass doors had murky-looking glass that we could not get clean. [We felt the installer should have cleaned the doors after he put them in...] When I phoned Bathfitters about this, some months later, they offered to come out and look it over but suggested first that we use their recommended product for cleaning glass, Hope's Perfect Glass. This product solved the problem, taking the manufacturer's oily scum off the glass...we are happy campers now!
    Last edited by plumbtired; 01-18-2008 at 03:31 PM.

  11. #11
    Plumber Cass's Avatar
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    Quote Originally Posted by BathFitter View Post
    We enjoy a better than 99% customer satisfaction rate and are working hard for that last fraction of a percent.

    This sounds very good BUT...

    #1 - I am curious as to how you come up with the 99%?

    #2 -How long of a time period and how many people do you track for that 99%?

  12. #12
    Master Plumber master plumber mark's Avatar
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    Talking their workers are certainly not plumbers...

    What I was impressed with was the fact that these
    fellows would come out to your home and in only
    one day they would usually have the whole job done
    from start to finish..

    a couple of them acutally would stay way past dark if necessary to get the job done in one day.....


    I finally had to ask the owner of the company where he found fellows willing to work this hard for so little money
    cause I could not get my plumbers to even consider
    working that long.......

    I wondered what made them so loyal to this jerk???.

    I asked him if they were on some sort of work release program from the local prison....

    he was not amused......

    LOL..


  13. #13

    Default Bath Fitter

    Quote Originally Posted by hj View Post
    I had a motel for a customer once who had them installed over all their tubs. After a year or so, a lot of them felt like you were walking or sitting on a water bed because water got between the two tubs and could not get out.

    I had both a shower and tub liner installed 6 months ago. The drain is clogged up, feels a little like a water bed, "no slip" tub floor is slippery, and there is a bubble between the shower liner and the wall.
    Also, I can't return my hamper to wall on other side of tub because tub liner now extends too far. To make the matter even worse, the tub now touches the vanity, which means the shower curtain must sit on top of the end of the tub rather than hang loose as it always did. There is a half inch difference between the top of the shower liner and the bottom of it, and the rod is up crooked. I'd like to have them simply remove the whole mess, but don't know how much of a problem it would be -how difficult it is to remove this material, what it would involve. Can't get any satisfaction from the company or the owner, although the man who did the installation was gone within a couple of weeks after he did the job. Can anyone offer info on how difficult it would be for them to remove both liners?
    Last edited by tbrazil; 03-16-2008 at 06:05 PM. Reason: Wanted to be clearer, say more.

  14. #14
    Moderator & Master Plumber hj's Avatar
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    Default liner

    That must have been a "one size fits all" liner, because even the poor installations I have seen usually use a liner that fits over the old tub quite
    "snuggly" so it doesn't change the size of the tub to any appreciable extent.

  15. #15
    Master Plumber Redwood's Avatar
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    Default

    I have repaired a waste & overflow that was leaking after their work.

    In my house I would go with a new tub!

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