Also depends on your location. I know I've bored you all with this before but here in the Washington D.C. Metro area a customer knows that a good service tech , whatever trade is most likely $120-$200 an hour.
Again , our cost of living is pretty high !
We have some BIG BOYS in the area that will charge $150 for a 30 minute service call . NO THANKS , I gotta sleep at night . We do most jobs on a set price, so the customer knows up front . However I am still leary of flat rate pricing ,,,,,,, Around here it is BIG MONEY , but those companies seem to be losing all their customer base.
I'm starting to do work for children of my customers ,,,,, that feels good.
Rather have 5 more good customers from a referll then an extra $50 from a flat rate sheet.
I'm with you Terry ,,,,,,, The BBB is GOOD !
Cal