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This link was also very helpful!!!

http://www.moen.com/consumer-support/installation-help/tutorial?id=moen0133

Thanks Terry! I apologize, I was turning the nossle itself and not the entire cartridge (feeling kinda dumb now, haha). I'd suggest to others that if you aren't sure what a valve cartridge looks...

I'm having a similar issue with a single-handle Moen shower faucet that was also incorrectly installed by a plumber (the plumber was hired through the company that installed my shower tile). The hot...