We all have to "make concessions" to our customers. Your example guy is an a-hole for sure, though.
Now, most gas stations can't get gasoline because there is a shortage of Ethanol, and gasoline is not allowed to be sold locally here (due to EPA restrictions) without 10% ethanol. It gets worse and worse Cookie.
I was able to handle crap like this much better years ago. As one man in the video says "now we'v been reduced to this". Its much worse than it looks in the video though. right now about 80% of gas stations have no gas, and those that do, have very long lines, and unless you are near the fron of that line, you may not get to the pump before they run out, after having waited HOURS on line. Talk about flying tempers!
see this video from a local TV station here..
http://www.news12.com/articleDetail....news_type=news
By the way, my truck is only a compact pickup, but it does not get good mileage. My wife has a Mazda 6 that does much better.