Champion Flush Valve Seal Leaking 6-18-06
I just wanted to add my experience to the ever growing list. I purchased my Champion "Williamsburg" from Home Depot based on the advertised flushing ability. I had it professionally installed by a plumber who I use regularly and he felt that AS had a good reputation - though I imagine that was based on their other toilets. Anyway, about a year after installation with relatively minor problems (ie, flash valve not seating properly), we got the leaking issue referred to here in many posts.
Essentially, when the toilet is not in use, it leaks from the tank into the bowl causing the need to refill. I tried to reseat the existing flash valve seal several times to no avail. I was unable to replace it due to the fact that neither Lowe's nor Home Depot carry the parts (something my plumber did warn me about, but I figured by that after a year these parts would be more widely available :confused: ).
I called AS and let them know about the problem I was having. To their credit, I did get right through to customer service and she was very pleasant. What gives me cause for concern is that she didn't even hesitate before authorizing sending me new parts. Seems to indicate that they are used to getting these kinds of calls. The other unfortunate aspect is that they only ship fedex ground, meaning that I'll have to wait 7-12 days before getting the part. :mad:
Given the long list of problems, I'll give this fix one shot before I replace te toilet with the traditional flush system. Hate to take the loss on the $$, but life is too short for the aggravation...and with two kids I like having my own toilet!
As for the calls for a class action suit, count me in if one ever gets started. I made my e-mail available under my profile.
Update: After about 14 days, the parts arrrived from American Standard. They sent two sets of complete replacement parts. I choose to simply replace the seal. After the first week, all seems fine and I've not experienced any leaking from the tank to the bowl. While I'm happy with the fix, I'm troubled with A.S. First off, the part should not have failed so quickly. Second, the number of days I had to wait for the parts was unacceptable, and extremely frustrating to have a toilet down. I would have to say that I'm not so sure I would recommend this toilet to friends and family. At the very least, I would issue a strong caution!
so far, so good .... but for how long?
while tiling upstairs bath rooms, decided it was a good time to replace the cheap, 11 yr old Mansfield toilets the builder put in that were always clogging. I too got steered to the AS Champion by HD. I didn't bother to research as I thought it would be safe to stay with a well-known brand. what could go wrong with a toilet??
I ran into the thick gasket while putting the tank and bowl together. called AS and was assured the gasket would compress and the the tank would not break, and to tighten until snug but don't need porcelin on porcelin. she was right and it installed ok. we're happy with the flush and the 'clunk' isn't too bad. no leaks so far, but it's only been a couple of weeks. I ran into this forum after it was installed and called AS again, about the leaking-seal problem. they assured me the problem was fixed and the new models won't leak. I would feel better about this if I saw some more positive posts! this thread has me sufficiently worried and I'm wondering if I should pre-order the replacements seals for the eventual leaks?!? I think we'll be going with the Kohler Cimarron in the next bath room, even though the Champion is working fine so far. The Kohler seems like a simpler design with far less complaints.