So it begins again.... a new wave of complaints
Here is a new complaint from consumer affairs on the new styleWhirlpool water heater, its like the " honeywell icon one" I have pictured in a few post back it looks like the next wave of troubles is about to begin....
they are going to be pulling their hair out over in India trying to explain to the customer how to re-set this Icon valve and clean the burner assembly of lint,
....its hard enough for me to fool with the Honeywell ICON valve..let alone having a home owner attempt to replace one... the valve is nothing but trouble waiting to happen
I think that this is gonna be another huge disaster...... once their are about half a million of them out there going bad.
this is gonna be fun to watch them scramble.....again.
I wonder if you can you have a second class action lawsuit on the same product
http://www.consumeraffairs.com/homeo...r_heaters.htmlI purchased a 50 Gal. Whirlpool gas water heater on Saturday, 12/31 to replace a 20-yr old unit that had failed. The unit was installed that day and it started right up but I noticed the burner had gone out about an hour later and the status light indicated FV Sensor Lockout. I tried calling Whirlpool but their customer service was closed. I tried troubleshooting myself using manuals and Internet forums without success. Everything I could find indicated that an FV Sensor failure could not be repaired and would require replacement parts. I called Lowe's and was told they could not help me and I would need to talk to Whirlpool.I called Whirlpool again Sunday, 1/1, but they were closed again for the Holiday. I called two plumbers and both told me that the Whirlpool units were problematic and that if they did come out, there would be little they could do except charge me a lot of money and recommend parts to order as Whirlpool does not let them stock parts. Both plumbers also suggested that I consider buying another brand.So I went to Home Depot and purchased another brand with similar specs. I installed it that day and it fired up right away and has been running fine ever since.I talked to Whirlpool on Monday, 1/2, and they told me they would not issue an RMA for a unit that they considered usable. They also told me there was an FV Sensor reset procedure that they would have walked me through had I been able to talk to them that would have bypassed the sensor until a replacement could be installed. I told them that if they would publish this procedure in their manuals or on the Internet, I would have certainly done that. I'm now fighting with both Whirlpool and Lowe's to get a resolution to this problem. I'm not sure about other Whirlpool products but their Water heaters seem to be very problematic.Ads by Google
7 years, 4 months - a world record?
The FG1F3030S3NOV that my father installed in August '04 finally conked out with the classic deep-fried thermocouple. Imagine my surprise and horror after googling the model number and finding this thread! I had no idea that the "Whirlpool" water heaters were (a) not really made by Whirlpool in the first place, and (b) were a true vortex of suck. It figures that it would have a bizarre, fused left-handed thermocouple, just to make things aggravating and turn a $7 thermocouple replacement into a $35+shipping manifold replacement.
Not wanting to replace the whole tank (knowing that he's planning to get a tankless unit when he returns this summer anyway), I went ahead and ordered the kit. As the tank is out of warranty, no free kit. At least my phone call didn't go to India - but they should either ditch the voice recognition or set it up so it can recognize touch tones so you can just key in the serial number. They provided a new burner orifice in the package, so I didn't have to wrestle with getting the old one out. I vacuumed out the screen with a brush attachment, and the installation went smoothly (though the thick rubber gasket and the tight quarters where the heater is installed made it tricky to get the bolts in).
Once I turned on the gas and double-checked for leaks, the pilot light fired right up and stayed lit. The burner lit up just fine once I turned it on, and additional triple-checking showed no leaks. Overall, it took me about an hour to get it going again.
Judging from the troubles people have been having with these units, I'm amazed we got over 7 years out of it before any problems occurred. I don't recall him ever vacuuming the flame screen, and I wasn't even aware of it until I got room-temperature water out of the tap. The only thing I can figure is that, since it was in an alcove off the kitchen instead of the laundry room, it was a bit less prone to clogging.
Whirlpool FTIR help PLEASE
Trying to be a good neighbor I am helping with a Whrilpool water heater. It is a 2003 model and the thermocouple went bad. Because of the left hand thread on it the person at Lowes told sold them a new thermostat with a right hand thermocouple. I changed them and got it back up and running but......it has wires to go to the over heat sensor that the old unit doen't have. I found out the over heat sensor was part of the old thermocouple.
I jumped the wires just to get going for now. If I have them order the replacement burner assembly from Whrilpool will it work since I now have a right handed thermostat? Will I just have to use the right hand therocouple and have it work OK? They don't have much money and I tryed to be nice and help, but now got my self in a mess!