I received the 'kit'. I am going to go install it in the next hour. I hope it works.
I have a bit of doubt however, I test the old and new Thermocouple(TC) with the multimeter, and the old one hit around 22Mv faster than the new one did (in about 1 minute)! I heated the tip of the TC by applying a flame from a BBQ lighter. They both ohmed at around 0.3ohms!
I have been tricked by mulitmeter tests, in the past, into thinking something was good, and found after buying a new part that the old one was indeed bad (even though it tested good) - for example a coil pack on my car.
I don't want to have to order a valve, and wait for that to be shipped, before I can get hot water again!
So I installed the upgrade 'kit' with the new thermocouple, and so far so good, the pilot stays lit, and I have hot water.
I was surprised how far I had to screw the pilot line into the thermostat/valve.
I still do not understand how I could get about the same voltage and ohm readings on both the old and the new thermocouple, and one works and the other does not?
I really don't understand why people put so much effort into fixing these POS water heaters...
There must be a lot of Masochists that buy these whirlpoo's...:rolleyes:
Thanks for that tip. I did clean out the filter/arrestor on the underside of the tank.
It was not that bad from what I could tell, not much came out of it. I did sweep under the tank and their was some hair and lint, so maybe it was actually worse than I have just described.
To answer your question about fixing it - this is the first trouble I've had with it, and I have had it almost 6 years - come this April.
I'm not defending the unit, I'm actually quite upset that it came with the Left Hand threaded thermocouple - which I could only get by calling that 877 phone number, and waiting 2 days to get by mail! Why would any company need to have the only left hand threaded thermocouple on the market to begin with!
If I had read this entire thread before my purchase, I would have never bought this Whirlpool unit.
But as it is already installed, and as this is my first trouble in almost 6 years, and seeing as how the parts cost me nothing under warranty, how could I not try to fix it? The alternative would be spending hundreds of dollars on a new tank, and then paying for, or installing it myself. I would be reluctant to do that - even if I was still working.
I hope it keeps working...in spite of the bad track record I've read about here.
PS: I know you know your stuff, as you've helped me in the past. Do you have any explanation why I was getting almost the same voltage and resistance measures with both the old and the new thermocouple? (besides operator error ;-) )
- driving to Lowes to buy a water heater
- trying to find a smockman for help
- waiting for smock man to close the aisle and take one down off the rack
- waiting in a checkout line
- driving home with it
- moving it into the house
- installing it
- wondering why they don't have hot water
- Trying to relight the water heater
- going to Lowes for a left handed thermocouple
- find out that they don't have any
- go home and call 1-800-Racshids India Help Line
- Order the burner enhancement kit
- wait for the kit to arrive
- install the kit when it arrived
- be very greatful that you have hot water again after almost a week of putzing around
- oops spoke to early its out again
- call Rashid again
- order the gas valve
- wait for the gas valve
- install the gas valve when it arrives
- hope to hell it works
- every morning wake up and wonder "Is the water heater still working"
All this because some dumbazz incompetent engineer can't design a good product...
When I get a cold tank call I ask the brand and if its gas fired or electric. If gas I ask the make,model and serial number. If its a whirlpool theres no worry as I have a case of the left handed thermocouples and that will get them by until we can get the proper parts delivered under the warranty. So I make two service calls out of the deal and the customer gets HOT WATER again with little wait. Sure it costs them money but i didn't install it so its not my fault. I know plenty of people who will gamble with repair a few times before they shell out 1,000 for a new one. I always advise that whirlpool has had problems and I believe they are inferior to a couple other brands but none of them are perfect. Bradford does have a large screen but I have seen them fail also in dirty enviroments.
you need to add to that long list of reasons..
another good reason.....
sitting on line waiting to get to talk to someone over in INDIA about your problems.... and getting the parts to repair them sent to your home in 4 days...
This is gittin ta be like the good ol times when my cousin Southern Man useta hang out here.
He wuz an enginear too.
I got my parts overnight at no cost. I would not have bought the water heater if I I known the problems. But, now that I have it I am not going to throw it away because it is not the best WH around. It worked for almost 18 months without a problem and is working now with the new parts.
I will replace it when it is out of warranty or when it starts failing more often.
I could afford a new WH but I don't like to waste money either.
I've learned to immediately demand the "Recall Replacement Kit" to get my free new assembly from Lowes but I have no idea how to go about getting this replacement/auxilary'add-on filter that I'm supposed to wrap around the bottom of this dog.