Toto Flush lever complaint
I am replacing my second failed Toto toilet flush lever, at a cost of about $28.00, and I am really dissatisfied with both the poor engineering of the part as well as the need to buy the entire assembly for want of the tiny plastic piece that was the root of both failures. The part that fails is a small plastic bracket that is the interface between the flush handle and the brass flush arm inside the tank. There is simply insufficient material and strength in the plastic bracket to tolerate the torque load of the flush motion. The part is brand- specific, therefore Toto has a captive market. They do not offer the plastic bracket alone as a purchase option. Clearly, Toto is aware of the issue, since at my local Toto dealer they have three racks of replacement levers for sale at $28.00 a pop. I find this to be outrageous corporate behavior, and consumer pressure is needed to correct the issue. As a property manager for 30 years, and a builder, this is absolutely unacceptable. Having the best-flushing toilet in the world is of little consequence if the service calls chew up your bottom line. Toyota would have fixed an issue like this.
Another Toto Flush lever failure
I totally agree with Geno's post. If this were an automobile part failure- most likely there would have been a recall and the faulty part replaced at the manufacturer's cost. As it stands, i now have to also spend 28.00 to replace the cheap plastic handle- a monument to built in obsolescence designed to soak customers. I really would prefer that Toto step up and take care of their customers on what is an obvious issue with their handle design. What about it Toto? Do you really need my 28 bucks that badly? If so, you are being penny stupid and pound foolish too. A happy customer is always the best policy!
Originally Posted by Gleno
Plunger OK; got lever for $10 locally
That's no problem, Toto needed the plunger about 3 times in 7 years.
Originally Posted by wjcandee
A shot of hot water sometimes helps too. YMMV.
Got a handle locally for $10 plus taxes. Here's an example of good service (Toto could use a lesson or two): I had also sent a blind copy of my e-mail (to Toto) to Paradise Bath and Kitchen, 48 Northside Road, Nepean, Ontario, Canada. An alert staff member, Carlie, noticed my e-mail to Toto and its attached picture, went looking for the part, found one and replied to my e-mail. Exact same part number 9592.