Can't make this stuff up!
Well, I called at 8:00 am and the tech arrived pretty quickly considering the snow storm we are having. I read through the previous service call receipts for him and he looks at the tank line and says, "Have you always had one line?" To which I replied yes. 7 years ago we replaced the tank and it's in another part of my basement. He says that maybe I'm losing prime. Sounds reasonable enough and when he cracks the line you can hear air being drawn in. He recommends I install a relief line back to the tank. And then he loses me...
He says this happens as the fuel level goes lower in the tank. The first time I had this problem was a week after delivery, and then intermittently after that. He also says the pump is not self-priming. But when he reconnects the line he doesn't prime the line, he just hits the reset button and out comes some air and then fuel from the line into his bucket. How does it do that w/o self priming?
He also checks the transformer and says he thinks it wouldn't hurt to replace it. So, he does and leaves.
Wife goes to take a shower an hour later and no hot water. I go downstairs and see that he never connected the wires for the new transformer.:mad: Not knowing their polarity (if any), I call the company back and they send yet another tech.
After connecting the wires, he begins exploring the starter. He could put his finger close to the red button and it would stop running. So now I have a new starter as well.
The one thing neither of them did was put a test unit to the burner. I didn't know there was one. Now I do. Maybe I got lucky and they hit the jackpot today, but if I have problems I will insist they do that. It's beyond me why they would not do this FIRST?!
Are you sure I need to find another service?:rolleyes: