How good are Toto toilets? Are they really all that?
I received a message from specialist in Intellectual Property in the software industry about this very question.
He seems to think that I'm making this stuff up.
Personally I suspect your claim about Toto being "99% perfect", because I suspect you may have a profit motive in trying to make the Toto look good. A specialist in Intellectual Property.
As a retail salesman, and an installer of product, I keep track of how many units I sell, and how many have been returned.
There are even numerous posts on your own forum about defects in Totos, which you haven't deleted. This would seem to imply that there may be greater than 1% Totos out there. So, that's why I asked how you are defining your "defect rate".
I divide the number of returned items by the number of sold units.
Pretty simple I think.
Lets see how this goes.
If I do a quick search over a short period of time I get:
3,458 TOTO toilets sold
4 returned for replacement.
So if I divide 4 by 3,458 I get 0.1156%
So that pretty close to 1/10 of one percent returns.
Correction by Gary
4/3458=0.0011567. You have to multiply the answer by 100 to get per cent. So it's 0.1156738% ;-)
Or 99.88 percent still out there in homes.
Jakeru, would you care to comment?
I understand that you have installed two toilets?
Correct me if I'm wrong here.
Of which you have had 100% problems with
American Standard Cadet 3, should have had the bowl replaced, but you repaired it instead of returning it.
Kohler Pressure Lite, needed the bowl replaced, but you ground the bowl rather then returning it.
Installed TOTOS in public restrooms
we did a nasty factory re-model this spring,
the owner was a millionaiiire, and flew in
on his leer jet to supervise the job...
we had to change out 6 toilets and installed
^ TOTO handicapped one piece toielts to make
this fellow happy....
all ....ONE PIECE.... so my cost was about 600 each or more. price was no bject..
We ended up getting the job becasue I did not mark up the toilets and a few other fellows must have literally gouged them on the bid.
I basically threw them in at cost after the fact
and the bid for the plumbing necesary....
anyway, they went into public restrooms for office and warehouse persons, and we have
never gone back yet for either a stopped up toilet or any other problems...
I was sort of worried about putting the one piece toilets in this situation, but its been ok......
Not so sure about this forum
I used your site to make a purchase decision and resolve some install questions. I admit to already having a prejudice against the American Std brand after having bad luck with them previously. I ended up buying a couple of Aquia III's which are terriffic as well as a Drake from another supplier in my region of the country.
The concern here is how fair is the forum in treating alternate opinions? Does everyone have to agree with you or your most frequent posters before you edit their responses or worse, have berating comments posted in reply?
You and the collection of experts offer some very sound, helpful advice on solving problems. However, when an outsider such as myself see blatant editing and insulting comments posted in reply it lowers your credibility and eliminates any value the information posted on this site. Casual users will never know if they're getting a straight answer or one that's completely biased. It may be your business and your site, but it's just a toilet to the rest of us. We're looking for help, not to be proselytized on the virtues of Toto.
It may be time to re-think your editing practice and come up with a published policy that treats all questions fairly and posters with respect.