Consumer Reports Recommended toilet, Gerber DF-21-318 a big Flop!
Consumer Reports in the August 2009 issue picks the Gerber Dual Flush as their top choice for dual flush toilets.
However, we no longer sell the Gerber with WDI Dual Flush combination.
We have had to replace more than 40% of the tanks in the first year of production due to failure of the actuator mechanism.
They are a piece of junk.
Shame on CR for not doing your homework.
This dual flush tank has been on the market for a year now.
It's a design that should have never left the factory.
If Consumer Reports had any feeling for the consumer, they would have given this model a "Don't buy" rating.
If you buy a Gerber Ultraflush, don't get the dual flush.
The 1.1 Flushmate or the 1.6 Flushmate would be a better choice then the Dual 1.1/1.6 made in China that is failing too often. When 40% fail in the first year, that is ridiculous
Vortens Vienna 3113-3436
Cascade Water gives the Gerber DF-21-318 an "F"
I just talked to Mike at Cascade Water about consumer complaints on toilets.
The toilet with the most complaints is the Gerber Ultraflush DF-21-318 dual flush.
That coincides with my experience too.
Consumer Reports gives the Gerber DF-21-318 it's highest grade, and the rest of us think that it's junk.
The folks reporting to Cascade Water and the folks reporting to Love Plumbing & Remodel realize that the pressure tank has problems.
The Gerber dual flush by WDI is not lasting.
Corrections to Information on Dual Flushes
Though we respect your opinion, we have a few corrections to the information regarding Gerber's Dual Flush toilets and the WDI flushmometer tank. The comments below come directly from WDI with some input from Gerber Plumbing Fixtures.
The web site lists WDI’s Eco-Flush B8100 Dual Flush pressure assist system as “Not Recommended” in conjunction with the Gerber Dual Flush toilet due to complaints about the Flush Mechanism breaking. Gerber’s Ultra Dual Flush toilet is a product within a product. WDI has made adjustments to that system and provides a review of these changes below which includes modifications made to the actuator mechanism to correct this problem.
We welcome you to re-evaluate this product. Please let us know where we can send a sample so you can make your own assessment. If you deem appropriate, we would appreciate your updating your website to include the most current product information.
The Eco-Flush system was created 6-years ago by focusing on making the unit easier to flush and increasing the overall performance of the toilet. Additionally, test results show the Eco-Flush to be quieter than pressure-assist units by other manufacturers.
Eco-Flush incorporates a “feather touch” activation system which requires very little force to operate and is fully ADA compliant. Unfortunately, the original flush actuator mechanism was designed for traditional use, not “foot flushing” and other rigorous flushing techniques sometimes used in commercial applications. As soon as this issue was brought to our attention we immediately reinforced our Flush Activation System and have had very good results ever since.
We understand that there are still units in the marketplace with our original Flush Activation System, but our Technical Support Team is on hand to send out replacement parts that are easily installed by the business owner or homeowner. If you or any customers ever have any questions or concerns regarding Eco-Flush, they can contact our Technical Support Team directly at 800-391-9821. This phone number is also printed on a label that is affixed to every Eco-Flush unit so we are always just a phone call away. Our experienced team is available Monday – Friday 8:00 am to 5:00 pm PST and is able to trouble shoot problems over the phone and then provide any necessary parts. ECO-Flush proudly stands behind our 10-year warranty and we have tens of thousands of satisfied customers.
The Eco-Flush Dual Flush system is the first and only Dual Flush Pressure Assist System available in the world. It is designed to flush 4 liters of water for liquid waste and 6 liters of water for solid waste by simply moving the flush lever in the “down” or “up” position. However, Eco-Flush also offers 1.1 GPF and 1.6 GPF models to fit a wide variety of pressure assisted toilets.
At Eco-Flush we strive to produce the highest quality pressure assist systems available in the market. We constantly strive to improve our products and listen very closely to all issues that come from actual users. It is only by listening to your customers that you can truly become a better company.
We would welcome the opportunity to discuss these issues with you in greater detail so that you once again gain the confidence to recommend the Eco-Flush Dual Flush system to your readers. We can be reached directly at 949-250-4576.