Ahh Cool! BathFitter Complaint Thread!
I'm bookmarking this thread for future use.
I'm going to do a search through all of my plumbing invoices where a job was performed by the above and indirectly caused problems with the existing plumbing system (clogs, incorrect drain retrofits, faucet trim extensions that did not correctly work)
My latest was a clogged shower drain where they refused to pay for the drain cleaning after they did the work. The installer was careless and loaded the drain with debri from his work, ignoring the standard practice to cover the drain.
Am I upset? Never. $140 for 15 minutes to clear the drain. Still, didn't put a dent in their profit margin for the job. The guy at most was making $13-$19 an hour tops, was there 12 hours........so his labor was minimal. The installer is usually a small part of the equation when costs are calculated in bidding these jobs.
BathFitters did pay for the expense when the homeowner threatened legal reprimand for failure to deliver customer satisfaction.
their workers are certainly not plumbers...
What I was impressed with was the fact that these
fellows would come out to your home and in only
one day they would usually have the whole job done
from start to finish..
a couple of them acutally would stay way past dark if necessary to get the job done in one day.....
I finally had to ask the owner of the company where he found fellows willing to work this hard for so little money
cause I could not get my plumbers to even consider
working that long.......
I wondered what made them so loyal to this jerk???.
I asked him if they were on some sort of work release program from the local prison....
he was not amused......
Bath Fitter stands behind their product
I am very happy to report that Bath Fitter is standing behind their product.
My parents and I met with Dale, who did a fabulous job of making time for us and listening to our serious concerns. He acknowledged that errors were made and that they will provide my parents with a new tub and install the wall liners at the initial price my parents agreed to. Dale was very professional and understanding about the situation my senior-aged parents were in.
The products should be installed within a couple of weeks, and I will update my report based on the outcome of the actual installation, but based on my experience with Dale, I am far more optimistic about a positive outcome.