You had a very common problem with the Moen. I replaced these cartridges (Moen 1222 Posi temp) in three other homes of family and friends plus my own. Generally the rubber components will tear when you pull them and they are usually real tough to pull. The problem is deep inside the cartridge is a piece of round slug of metal that is used for pressure balance or temperature balance, I'm not sure, and it gets jammed. If you take the new cartridge and shake it you'll hear it rattling back and forth, the old one won't. Take the old one and give it a good rap on its end. Most likely you'll hear the rattling. The last one I changed out about a year ago I noticed that the Moen brand replacement cartridge that this piece has a black coating on it. Not sure what it is. These cartridges easily come apart so you can see it.