Tickridgescott
In the Trades
Bob,
I just wanted to say thanks very much for your efforts to straighten out the mis-order from the manufacturer.
FYI to others on this forum:
I joined this forum several months ago to do research before installing my water system at the property where I am building our house. I recently ordered a submersible pump from Bob known as SPEEDBUMP. It was suppose to come with a high quality Franklin motor but it came with a cheap Taiwan brand. What happened was the manufacturer accidentally shipped it with the wrong motor. I already had installed the thing and then realized it was not a Franklin motor. The manufacturer was not willing to help me out. Bob responded to my call within an hour of my call to talk about this. He tried calling the manufacturer and they would not correct the situation. Bob is personally buying and sending me the Franklin motor which was suppose to come with the pump. It was the manufacturers mistake (they said a new guy in the warehouse grabbed the wrong one) - yet they would not fix the situation and they are a large company.
I just really wanted to say I really appreciate doing business with someone like Bob (speedbump) that is willing to satisfy me as a customer even when it meant correcting a mistake (costing him money) that was not his fault. I am in business for myself and I am small (sole proprietor) and that is why I wanted to get on here and relate my good experience I would whole-heartedly recommend Bob to anyone here.
Sincerely,
Scott Hall
I just wanted to say thanks very much for your efforts to straighten out the mis-order from the manufacturer.
FYI to others on this forum:
I joined this forum several months ago to do research before installing my water system at the property where I am building our house. I recently ordered a submersible pump from Bob known as SPEEDBUMP. It was suppose to come with a high quality Franklin motor but it came with a cheap Taiwan brand. What happened was the manufacturer accidentally shipped it with the wrong motor. I already had installed the thing and then realized it was not a Franklin motor. The manufacturer was not willing to help me out. Bob responded to my call within an hour of my call to talk about this. He tried calling the manufacturer and they would not correct the situation. Bob is personally buying and sending me the Franklin motor which was suppose to come with the pump. It was the manufacturers mistake (they said a new guy in the warehouse grabbed the wrong one) - yet they would not fix the situation and they are a large company.
I just really wanted to say I really appreciate doing business with someone like Bob (speedbump) that is willing to satisfy me as a customer even when it meant correcting a mistake (costing him money) that was not his fault. I am in business for myself and I am small (sole proprietor) and that is why I wanted to get on here and relate my good experience I would whole-heartedly recommend Bob to anyone here.
Sincerely,
Scott Hall