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i sent you pics. as well, MODEL# ERR3000R20, SERIAL # 7867, DATE CODE- 02065. PICS ARE BELOW.

There are the pics for you Bannerman. I hope you can help. TY in advance for ur help.

Sorry for the late reply Bannerman. The unit I think was purchased in 2000 or 2001.

Well I cant figure out why my softner isnt giving us soft water.... It is an ERR3000R20 MADE BY ECOWATER. As well the only buttons that work on the keypad is the tank light. I took it apart, and found that one of the (i think it is) resisters on the circuit board was warm and around it was sorta...