The damage was caused by either an improper installation or a faulty part, both of which were the responsibility of this plumber. This plumber then lied about the cause after she gave them an opportunity to make it right, still charged her $82, and she still has drywall and cabinet damage in her...
Sure, they offered half off fixing (again) their own work which now may have cost thousands in drywall, cabinetry, and electrical work in their kitchen.
I don't feel like that's a "good deal" in any way.
I'm posting this on behalf of a friend who discovered water pouring into her kitchen from above where her son was taking a bath last weekend. They'd had a toilet leak in that bath before that caused drywall damage in the kitchen. The plumber at the time (2010) had to access that area through the...