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View Full Version : Toto Aquia Defective or Plumber No Good?



MrsHenderson
07-01-2006, 05:21 AM
I hired a licensed plumber to install my Toto Aquia the other day. He tells me over the phone it will be about $100 for the install. He arrives and when he sees my toilet of choice he asks me why I bought this toilet. I told him I liked the look of it for this bath and the dual flush and I have two Toto's upstairs - and did he have a problem with Toto. He said he likes Toto toilets, but thought this one was a little "over engineered". Okay, whatever, just go ahead and install it. So he does and it takes him longer than he thought to do it and he says, "Did I say $100?" And I say, "Go ahead and charge me what you think is fair." So he charges me $200 in the end... which I think is a bit much, but whatever, I'm due to give birth to my 2nd child in 2 days. Well, that night the toilet is leaking (it seems from one of the seals between the tank and the toilet). So I call him and he comes out the next day and tells me that the one seal (between the tank and the toilet) is "weird" because it's straight up and down and not like a bell like "normal" toilets and whatever, he's going to replace it. So he does and it's now leaking worse and his attitude is, "What do you want me to do?

Now, the problem is the long weekend. Can't get Toto on the phone to discuss my options and I'm not sure calling a new plumber's going to help. Is it possible there is something defective about the toilet? I thought toilets were simple creatures.

Any advice, opinions are welcome - until I can get Toto on the phone on Wednesday.

TIA - Mrs H :)

Complete Instructions for the Aquia written by Jamie (http://www.terrylove.com/forums/showthread.php?t=12606)

Cass
07-01-2006, 05:29 AM
If Terry checks in he should be able to help, not sure if it will be fixed B4 Wed.. Maybe you will have #2 B4 then anyway and this will be the last thing on your mind.

RRW
07-01-2006, 07:06 AM
In the meantime shut off the water to the toilet at the little valve that comes out of the wall or floor, flush it, get a plastic bucket and fill it half full from the tub and place it next to the toilet. Use the bucket to flush until you get things squared away. You don't need to be worrying about a leaky toilet at this time. Good Luck

Terry
07-01-2006, 07:51 AM
The straight rubber washer between the tank and bowl is not the problem.

It can be installed either way. There doesn't seem to be an up or down with it. I would have him put that back in.
http://www.terrylove.com/wc/toto/drake_sand_bolt3.jpg

Tanks now are pretty rough on the inside.
On all the brands now, I'm using some emory cloth and smoothing them down where the bolts drop through.

There have even been times when I've had to remove the flush valve and sand there too.

http://www.terrylove.com/wc/toto/aquia_inside_tank.jpg

The bolts should look like these, washer on top of the black rubber washer.

I charge $179 for my expert installations.
The Aquia should be at $200 but since I'm selling those too, I keep it at $179
I would rather I do it,
than a handyman that doesn't really like to
or know how to plumb do the job.
It's not rocket science if you can read instructions.

These have been selling for six years in Tailand, and I've sold about 150 in the Seattle area as of July 2008.
They have been working well.

MrsHenderson
07-01-2006, 08:46 AM
Here is a pic of the interior:

http://i76.photobucket.com/albums/j20/MrsHenderson/IMG_5204.jpg

It looks like he did it right. And I saw him using the template and reading the instructions and he is a licensed plumber with experience so I don't think he's bumbled it. I can ask him to come back and sand the tank and reinstall the seal he replaced and see if that helps.

So, just to confirm, you don't think it's a defective toilet - it may just need some sanding?

Thanks again :)

Cass
07-01-2006, 08:52 AM
Show hiim this post on the puter when he comes.

Mike50
07-01-2006, 08:55 AM
I hired a licensed plumber to install my Toto Aquia the other day. He tells me over the phone it will be about $100 for the install. He arrives and when he sees my toilet of choice he asks me why I bought this toilet. I told him I liked the look of it for this bath and the dual flush and I have two Toto's upstairs - and did he have a problem with Toto. He said he likes Toto toilets, but thought this one was a little "over engineered". Okay, whatever, just go ahead and install it. So he does and it takes him longer than he thought to do it and he says, "Did I say $100?" And I say, "Go ahead and charge me what you think is fair." So he charges me $200 in the end... which I think is a bit much, but whatever...[...]

If it's any consolation I had the identical experience (without the leak).
And I know others as well. It's an unfamiliar installation for most plumbers.
They aren't happy about it even when they charge 50-100% more.

and yep....I was made to feel foolish for buying such an exotic item. It was MY fault it took 2 hours+ to install...right?
You shouldn't have to put up with crap like that from a licensed plumber simply because he has to read a couple pages of instructions. Too bad

Do you know how many of these toilets were installed in Thailand in the last 6 years.....into sub standard jury rigged situations by guys with an 8th grade education? many thousands.

Terry
07-01-2006, 09:04 AM
Sanding the tank will do it.

I gave one of these to my girl friend, and it gets more comments than anything she has ever done to her house.
Her kids love it.

I have one in my house too. That and the SG Ultramax downstairs.

Jamie's comment is:
When tightening the tank to the bowl, give the screw a tweak or two, and then the other side.
It's important that the tank goes down evenly, sort of like torquing the heads on a car.

jimbo
07-01-2006, 09:13 AM
Terry, I haven't done any Totos. The photo showing a metal washer between the bolt head and the rubber goes against what we have always done. Is this some kind of special seal?

Terry
07-01-2006, 09:56 AM
Jimbo,

I would say maybe three models of Toto do the metal washer thing.

The rest assemble like any typical toilet.
Things like the Drake are the most trouble free installing toilets you will ever see.

Every once in a while, I will have to do another brand, and they are just a crap shoot when it comes to quaility.

If my business wasn't mainly Toto, I would shift back to roughin plumbing.
I spent 24 years mainly doing residential and commercial plumbing, before I started selling toilets that work.
It's an odd thing to do after so many years of plumbing, but then it was odd when toilets changed so dramatically too.

MrsHenderson
07-01-2006, 10:52 AM
Sanding the tank will do it.

I will have him come back and sand the tank and hope it works - thanks so much for your help :)

inquirer22
07-02-2006, 07:42 AM
We installed last night and we are not having any leaking. We didn't sand anything. I'm glad you guys were able to give Mrs Henderson help.

neoikon
07-14-2006, 01:49 PM
I will have him come back and sand the tank and hope it works - thanks so much for your help :)

Did he make it back to sand it? Did it fix the problem?

I installed 2 of these Aquia toilets yesterday and they are both leaking. One, I'm pretty sure is coming from the tank (or the water supply/fill valve connection). The other I have not identified the source yet. I am going to go back and try the sanding trick and hope for the best.

Other than the sanding trick, is there any other special trick that needs to be done to prevent leaking? Does the connection between the tank and the PVC/Plastic need to be sanded as well? Is there any special grit or level of sandpaper that's recommended?

On a related topic, I have this loud dripping sound where it sounds like it is coming from inside somewhere. I am not sure if this is part of the leaking problem or if its coming from inside the PVC area and is not an actual leak. Is this a normal sound?

Thanks!
Daniel

jadnashua
07-14-2006, 01:56 PM
For awhile after filling, there can be a little trickle of water that escapes over the weir in the toilet. You will also notice it when you add something to the bowl. Think of the water in the bowl as basically as full as it can get - you add anything, a little overflows and goes down the drain.

Make sure that the rubber washer is under the metal one when you assemble the bolts, etc, or it will leak.

neoikon
07-17-2006, 08:20 AM
For awhile after filling, there can be a little trickle of water that escapes over the weir in the toilet. You will also notice it when you add something to the bowl. Think of the water in the bowl as basically as full as it can get - you add anything, a little overflows and goes down the drain.

Make sure that the rubber washer is under the metal one when you assemble the bolts, etc, or it will leak.

Yeah, that's what I was suspecting. I wish the design was better to not cause that sound. It really makes it sound like it was installed wrong or the toilet is old and has leaky washers (even though it doesn't). Sounds like someone is peeing right there with me!

Otherwise, very happy with the toilet!

Thanks for the reply!
Daniel

sendec
07-17-2006, 05:34 PM
Wait a second....

You gave a toilet to your girlfriend?

;)

Mikey
07-18-2006, 06:18 AM
True Love...

Mike50
07-19-2006, 04:32 PM
I just smile every time I see someone getting annoyed with this brief trickle noise from the Aquia.

It's the biggest Non-Issue of all time.


Reminds me of my of one of my desert dogs.

She digs a big hole in the backyard--then barks at the hole....:D

Cass
07-19-2006, 04:55 PM
Your Dog must be an Australian Cattle dog (blue heeler). They are the most nurotic dogs I have ever seen.

Mike50
07-19-2006, 05:57 PM
That dog is a friendly Pitbull. She's a Bitch.:D

JaniceC
12-03-2006, 07:45 PM
(To Mike50: Pit bulls rule! We've got a rather neurotic one, too: she adores her four cats, but despises just about any other dog. Am very glad she's not of the hole-digging persuasion.)

As for the Aquia trickle sound, PHEW!! I'm glad that's a normal thing.

Our beautiful Aquia was installed ON Thanksgiving MORNING, by the father (a plumber) of the young fellow who's renovating our bathroom. The trickle sound made me wonder if they overlooked something in their rush to finish--but since I couldn't find any signs of leaking, I wasn't too worried.

NOw all we need is a vanity, sink, countertop and shower glass, and the bathroom will be finished.

Janice

PS The Aquia has become a key stop on the house tour for first-time visitors. Do I need to Get A Life, or what?!!??

Complete Instructions for the Aquia written by Jamie (http://www.terrylove.com/forums/showthread.php?t=12606)

Mike50
12-04-2006, 06:28 AM
To Mike50: Pit bulls rule! We've got a rather neurotic one, too: she adores her four cats, but despises just about any other dog. Am very glad she's not of the hole-digging persuasion.)

As for the Aquia trickle sound, PHEW!! I'm glad that's a normal thing.

Our beautiful Aquia was installed ON Thanksgiving MORNING, by the father (a plumber) of the young fellow who's renovating our bathroom. The trickle sound made me wonder if they overlooked something in their rush to finish--but since I couldn't find any signs of leaking, I wasn't too worried.

NOw all we need is a vanity, sink, countertop and shower glass, and the bathroom will be finished.

Janice

Yep. Showed mine to an electrician last week. Showed him the features and after about 1 minute of thought, he said "Im sold-Im getting one".

Aquia will get popular by word of mouth. I doubt Plumbers will help spread the word--it's simply more difficult to install. So why would they..?

I'm pretty much an Aquia evangelist.
It's a major leap forward in appliance design and engineering.

It will take at least a few years before the public really "gets it" or longer.
You aren't just talking about selling an easy to clean skirted toilet. It involves Changing personal behaviour.

FWIW Look at Kohler's Escale vanities and self rimming sinks. Very asian-minimal design like Aquia toilet.

JaniceC
12-04-2006, 08:27 AM
I'm an evangelist, too.
What with the drought that's facing much of the US (but is hardly making ripples in the newspapers: why cause panic? why ask people to change their water use habits before there's a crisis?), buying a dual-flush toilet is a no-brainer.

But: this is America we're talking about. Even though the rest of the world (Europe and Japan, and Thailand at least) has used dual flush for years, Americans will decline to change until the water shortage gun is pointed at their collective heads. :mad:

And don't get me started on the metric system....!!!

(rant over ;-):rolleyes:

Janice

Mike50
12-04-2006, 01:52 PM
yea. Preaching to the choir.
It's not rocket science to know that 9/10 of a gallon of water is more than enough to flush away a cup of urine. No-Brainer..indeed.

TPA
12-06-2006, 12:53 AM
Is it still necessary to sand the inside of the tanks? I'm about to have my Aquias installed next week by a plumber, mainly b/c the supply valves are DIRECTLY BEHIND the flange, great planning by the original builder. Otherwise, i would have replaced 'em myself.... actually looking forward to giving them a test drive.

Cass
12-06-2006, 03:51 AM
If you do sand them and it didn't need to be you waisted maybe 60 seconds. If you don't and it leaks it will cost you a lot more than 60 seconds.