Pumptrol??? Help Please

hello there. i'm completely new to pumps and plumbing, so please bare with me.

my family owns a water pump business. we fill 5gallon jugs and such. recently, our machines don't vend water consistently anymore. the pressure would drop and we'd have to manually work the machine to regain psi to pump water for our customers.
i think the problem is with the pumptrop square d, type fsg22. i'm not quite sure how it works though.

this unit has an air valve that's connected to a pump and a gauge. currently, the gauge reads 0 psi. and the pumptrol's contacts are closed.

before when everything was fine, the gauge would read 20psi, and everytime the psi drops below 20psi, the pumptrol's contacts would connect and cause the pressure to rise to about 40psi. after running awhile, the contacts would disconnect.

so now the contacts are just closed and nothing happens...it doesn't run anymore, nothing pumps.
could the air valve be clogged? could the pumptrol be broken?

please help me with this. any suggestions would be greatly appreciated. thanks for your time.

It sounds as if the pump isn't getting power or it is and there is no water to pump. No water could be a dry well but... I don't know if you are bottling city water and this pump is running a RO or you have your own well and this pump is the well pump...

It is never good to pay little to no attention to symptoms of a problem by finding some way to get around finding the cause and fixing it. It's always easier and less expensive to fix the problem ASAP. Now instead of getting water by doing something simple, you have no water; a dumb plan no?

So, describe your system from the water source to the bottle filler and identify what pump you are talking about. And tell us more about this air valve thingy.

Also, check the fuses and/or circuit breaker for the pump and make sure the pressure switch is getting power and it is the correct voltage for the pump.

thank you Gary for the quick response. i will try to elaborate a bit more.

we use the city's water and filter it to make drinking water. we have two systems at our business; a distillation system and a reverse osmosis system. the reverse osmosis is the most popular and is the broken one.

the part that's broken is the recirculation system. once the water if filtered, it gets stored in a 500gal tank. the recirculation system pumps filtered water to the bottle filler.

so this is where the pumptrol and stuff comes in. i am completely lost at this point.

o yeah, the air valve tube thing connects from the pumptrol to the recirculation system pump. i was told this tube tells the pumptrol when to open and close.

thanks again for your help Gary. let me know if i can do anything else. i can take pics if you need.

You will need to get in there with a volt meter and see where the voltage stops. If it is not the pressure switch, it is probably a bad motor, a breaker of some kind, overload protector etc.

bob...

thank you bob for your help. i tried using a volt meter on the pumptrol, and its completely dead.

i guess that's the source of the problem. i'll try swapping it out soon. thanks again.

That means you have no power coming in, so consequently it won't go out. Check upstream towards the breaker and see why you have no power. Save your money, the switch is probably still good. It's just starving for power.

bob...