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Lakee911
08-23-2012, 04:43 AM
Hi All,

I have a model P0152C Widespread Lavatory Faucet from Strom Plumbing by Sign of the Crab (Page 78 of http://www.signofthecrab.com/PDFs/SOTC_2012_Catalog.pdf). It has developed a leak from the bottom of the faucet where the rod comes through to connect the linkage for moving the drain stopper up and down. It's just a drop every 5 to 10 seconds. Any idea where to start troubleshooting this one?

Thnks,
Jason

MACPLUMB 777
08-23-2012, 06:01 AM
Yes trow it in the trash, !
And get a good moen or delta cartridge faucet and live happily ever after

hj
08-23-2012, 07:13 AM
The center pipe has cracked so you either need a new spout or a new faucet. How old is it? They have a 5 year warranty.

Lakee911
08-23-2012, 07:14 AM
What are you talking about? It says right there on their website that "Each fixture is a reflection of [their] relentless pursuit of quality and improvement." Furthermore, "[they] have traveled tirelessly to find [their] items, to keep [their] quality high and to keep [their] pledge to [me]: [They] will continue to search the world for the highest quality products and the best people to serve [me]." This has to be as good as Moen or Delta! Has to be!

Oh wait, here it is ... "We sell only to the plumbing trade and there is no direct purchasing by retail customers." I think that is because a real plumber will know how to fix a defective product. :)

Ok, all kidding aside ... I really like the faucet. It's very sharp looking and matches the look of the bathroom and style of the house. So... need to somehow fix it.

It appears the drip is coming from the spout and not traveling down the linkage from the drain. I wouldn't think the supply passage in the spout would even be connected to the passage for the rod to pull up the drain. Maybe I need to disassemble and see what's up?

Edit: Sorry, missed HJ's response ... that's no good. Could it be a manufacturing defect, or likely something from installation back in the day? Any way of fixing it (and possibly losing the drain stopping function)?

Thx,
Jason

Thx,
Jason

jimbo
08-23-2012, 07:54 AM
There is a hole in your sink top where the spout connection comes up from the tee, and the drain actuator lever goes down. It is wide open, so if water gets in there, well down it goes. There are two possibilities:
> the spout is not sealed to the deck. splashy water seeps in under.
> there is a leak where the spout connects to the riser tube. That may be a seal, like an o-ring, or a defect like a bad solder joint or cracked fitting or tube. If you do not have a parts breakdown, you will need to call them or get a plumber in who is willing to spend some time trouble shooting, then coming back again with parts.


If you cruise this forum, you will find that many of us have a low opinion of what we call "foo-foo" brands, for reasons of lack of tech support, poor parts availability, and often lack of quality.

Lakee911
08-23-2012, 08:42 AM
Ya, this is a foo foo brand for sure. Expensive though--you'd think one would get what he/she pays for. I'll disassemble and see what I got. I didn't see a parts diagram online and I don't think the manufacturer wants to deal with customers...

I saw the receipt in the stack of papers from the PO ... I don't think it's too old, but I'll need to check the age. I have a home warranty, but it does say for faucets that it will be replaced with "chrome builders standard." Maybe if its under warranty still they can get the part and cover the labor too.

Thanks.

hj
08-24-2012, 07:05 AM
quote; I think that is because a real plumber will know how to fix a defective product

You are kidding right? The ONLY way I "fix" a defective product is to return it. Otherwise, when it DOES fail, I have assumed the responsibility and cost for making it right. That "stem" is "sealed" into the spout and IF you try to remove it it will break off completely. Even if you did get it apart, there is no way you will be able to purchase the new piece you would need. You need a new spout or new faucet.

Lakee911
08-26-2012, 04:32 PM
Yes, I was...there was a smiley. I found a parts diagram, but haven't tackled it yet.

hj
08-27-2012, 07:15 AM
Any warranty will be from the manufacturer and they do NOT cover labor to install the part.

Lakee911
09-13-2012, 04:39 PM
What I had meant is, the manufacturer could perhaps cover the part under their warranty and my home warranty plan could cover the labor. But...no need now.

I took it apart tonight and there is a cross fitting at the bottom. Supply from the handles come in to two sides and the top goes to the spout. The bottom has a threaded shaft from the spout sticking out--this is where the drain rod goes up through. A rubber bushing with a washer gets sandwhiched between the cross and a nut. This seals the bottom.

The rubber bushing (more like a square oring) had a small tear in it. I tried a couple places here in town and couldn't locate it. Finally I decided to flip it over, snug it up real well and it worked.

I would have taken pictures, but I worked up behind the sink where it was too tight to see well. Hopefully this thread will help someone.

Thanks for the help, everyone.

Jason