JParsons
08-30-2005, 08:26 AM
Hello All, I am new to the forum.
I have a 7 year old (and 2 months) GSW (John Wood) gas water heater which is showing signs of leaking at the top of the tank (damp and crystaline growth around input and output pipes). I notices signs of this problem many months ago but did not give it much thought. That I might still have a valid warranty on the tank did not occur to me. I can't think of the last time I might have made a warranty claim on a consumer product and I am not one to purchase the "extra" warranties offered my manufacturers or retailers.
A couple of weeks ago I was looking at the tank and decided that maybe I should have soemone look at the tank to get an opinion on it's condition. I dug up the paper work from the installation only to find to my dismay that the warranty had expired 2 months ago :( . Bugger! Should have taken action sooner. The installer took one look and pronounced it as requiring replacement. I am not very happy that the tank did not even last out it's warranty period and asked him if we could pursue a warranty claim. He told me not to bother but I called them anyway this morning only to get a very curt "out of warranty, my hands are tied". Hmmm, not impressed. No new GSW products for me! My installer now wants to put in a Rheem Professional which he claims carries an 8 year warranty. "So what" I am thinking, in my mind a product should well outlast it's warranty period - did I get a dud? I am pretty sure that the heater I replaced 7 years ago lasted the better part of 15 years. Is a Rheem the best I am going to find?
John
I have a 7 year old (and 2 months) GSW (John Wood) gas water heater which is showing signs of leaking at the top of the tank (damp and crystaline growth around input and output pipes). I notices signs of this problem many months ago but did not give it much thought. That I might still have a valid warranty on the tank did not occur to me. I can't think of the last time I might have made a warranty claim on a consumer product and I am not one to purchase the "extra" warranties offered my manufacturers or retailers.
A couple of weeks ago I was looking at the tank and decided that maybe I should have soemone look at the tank to get an opinion on it's condition. I dug up the paper work from the installation only to find to my dismay that the warranty had expired 2 months ago :( . Bugger! Should have taken action sooner. The installer took one look and pronounced it as requiring replacement. I am not very happy that the tank did not even last out it's warranty period and asked him if we could pursue a warranty claim. He told me not to bother but I called them anyway this morning only to get a very curt "out of warranty, my hands are tied". Hmmm, not impressed. No new GSW products for me! My installer now wants to put in a Rheem Professional which he claims carries an 8 year warranty. "So what" I am thinking, in my mind a product should well outlast it's warranty period - did I get a dud? I am pretty sure that the heater I replaced 7 years ago lasted the better part of 15 years. Is a Rheem the best I am going to find?
John