Dangler
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I keep thinking we will be moving soon, so have insanely kept Culligan and their monthly charges for Softwater and Reverse Osmosis drinking water many years. With the last rate increase I told them I would be buying a RO and removing theirs and giving it back to them. They insisted that they needed to do the removal, and came out yesterday and did it. After removing all their stuff, and instead of installing a simple bypass using the tubing they tossed in the trash, they attempted to reconnect my aging but working just fine faucets flex lines back to the wall pipes and the faucets hot line started leaking. Current status, both hot and cold shut off at the wall, wife not happy.
The only reasonable fix is a new kitchen sink faucet, which I will be looking around here to see just how much of a pain it will be to put in (lousy clearance back behind the sink bowl), but I was wondering what you all think I should do with Culligan about this.
It was a nice old guy doing the work and I don't want to get him into trouble, and I don't think he "messed up", more the Culligan policy of leave nothing behind and my old faucet are to blame. However, it was working fine before this with replacement maybe years away, connecting two of the tubes that went in the trash with a $2 coupler and nothing would have happened, and finally I have been a customer for maybe 20 years, and I am still paying them for monthly soft water service.
Should I just toddle off to Home Depot or Costco and fix it myself and drop it, or should I be calling Culligan to either install a new faucet, or credit me at least for the replacement cost?
I would hate it if they sent the same old guy out as some kind of punishment detail to install my new faucet, fact is I would rather do it myself almost since I will also be putting in the new RO unit. What I am edging towards doing is calling them and/or just including the bill for purchasing a new faucet with my next payment.
The only reasonable fix is a new kitchen sink faucet, which I will be looking around here to see just how much of a pain it will be to put in (lousy clearance back behind the sink bowl), but I was wondering what you all think I should do with Culligan about this.
It was a nice old guy doing the work and I don't want to get him into trouble, and I don't think he "messed up", more the Culligan policy of leave nothing behind and my old faucet are to blame. However, it was working fine before this with replacement maybe years away, connecting two of the tubes that went in the trash with a $2 coupler and nothing would have happened, and finally I have been a customer for maybe 20 years, and I am still paying them for monthly soft water service.
Should I just toddle off to Home Depot or Costco and fix it myself and drop it, or should I be calling Culligan to either install a new faucet, or credit me at least for the replacement cost?
I would hate it if they sent the same old guy out as some kind of punishment detail to install my new faucet, fact is I would rather do it myself almost since I will also be putting in the new RO unit. What I am edging towards doing is calling them and/or just including the bill for purchasing a new faucet with my next payment.