Garydaplummer
Union plumber/pipefitter-self employed
Just installed a Kohler San Raphael one-piece toilet for a customer. It has been installed a week. On site today another contractor saw a puddle of water at the toilet and called me over. Found water running down the side of the unit. Took the lid off and turns out when it's flushed the fill valve sprays a stream of water out of the top and onto the underside of the lid, running out on the floor. Supply house says call Kohler. Two tries, on hold for 1/2 hour each time until I hung up. Anyone else having problems with Kohler products? I had a job last year where three of their faucets were defective out of the box on the same job and they kept replacing parts or replacing faucets completely. Now an issue with one of their toilets. Many of my customers are steered toward Kohler by supply house salespeople because two of the larger showrooms here are mostly Kohler. the stuff looks good but their quality seems to be going down the shi&*er. I never recommend their products now.
