grohe flush valve seated too tightly?

wwalcott

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we have a Grohe flush valve that seems to seat way too tightly for the pneumatic mechanism to lift it up. once in a while it is loose enough but in general unseating the valve requires that the lever arm that guides it be lifted manually every time - and this is an in-wall toilet. whole rig is just a few years old. has anybody seen this?
 
What you have is a "Grohedal" actuator for a wall hung toilet.
You can't buy this from Grohe it is sold under Grohedal for manufactures like Duarvit or Geberit in-wall hung toilets.
If you can find someone who carries Duravit in your area you can get parts for this.
http://www.duravit.us/service/find-a-retailer-useo6suuk8.html
The older models of the actuator is called the "Surf" if you try "Grohedal 37063" in a search it should show you pictures of the actuators.
 
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