Tire kicker strikes again
I answered a drain call yesterday. When I got there I found a basement flooded to about an inch or so depth with the home owners sewage and at least one identifiable condom. I had to go through about 40' of this to locate a clean out. We do not do any work before quoting the price and obtaining the ho's authorization signature.
He declined
I stop that nonsense right there by stating over the phone that there's a service call fee for showing up ($75) and I give a roundabout price over the phone what to expect, covering up to the first hour.
In essence you got shopped, you "did" expose yourself to the nasties and this guy now has a gauge to work off of to find who's cheaper, whether he stated he'll do it himself or not.
The guy will never call you again, count on that. I'd rather terminate a possible price shopper from my office chair than burning fuel to end up with the same result, including my personal time.
Roto-Rooter practices this same technique of impulse buying/face to face price spotting, figuring the plumber is here and yes it costs more....get the problem solved and chaulk it up to experience. I'm not saying your method is wrong, but I would have the same sticker shock I would imagine. In your area though, this pricing might be spot on; if it was though, you'd think this guy would of jumped at the chance to solve the problem.
My advice to you is just to consider that when you pull your truck into a driveway, short of a good longstanding repeat customer, there should be a mandatory service call charge to be present, spouting knowledge to address the problem. This will kill the majority of tire kickers shopping for free advice. On the phone is acceptable, in person is not.
Had this happen to me two weeks ago. Guy was praising me from the go, telling me that home depot couldn't speak highly enough about me and you're the best in the area. Nothing worse than an a$$ kisser and you know that's trouble from the start. He kept trying to get me to look at an unfinished kitchen sink replacement and unfinished bathroom in the basement.
"Sir, I've done these tasks countless times and it's not necessary to see the situation before doing the job. If you want an estimate it is $75 covering up to the first hour of my time."
Told him to send pics by email along with his phone number because I couldn't write it down as I was driving........never got an email.
That just proves I was getting shopped for an opinion and I kept the obvious from happening. I do NOT need a customer base that doesn't value my time, especially in these days whereby fuel is expensive and time is valuable.
Sorry for the rant but I despise those who take of others without compensation. Take it for what it's worth; don't change your business practices over my statements alone.
I love losing work when someone calls me for a "free" estimate; I'm actually making money by not being played the fool.
Word!