problem with new porcher bathroom faucet

hi,

i installed a new single stem porcher faucet in my bathroom and something is wrong. it's not getting one drop of water. i have a link for the pdf on how to install and the exploded view of the parts list. i guess since you can't post links here pm me and i'll send it over.

i took off the handle, cartridge cap, and dome. i started turning the cartridge nut and water starts coming out of the faucet. the more i loosen this nut the more flow i get.

but when i turn the stem the water does not turn off. it doesn't do anything. to turn off the water i have to turn the cartridge nut.

anyone know what the heck is going on?

thanks!

faucet

Your aerator on the end of the faucet is probably full of debris.

no, it's not the aerator. when i turn the cartridge nut the water comes out fine. it's like the stem isn't working in conjunction w/the cartridge nut or something.

Sometimes if you install a cartridge incorrectly, you can have that sort of problem.

Have you tried pulling it out and reinstalling it differently?

no, i never touched the cartridge except for turning the nut.

thanks for the tip, i'm going to try that.